1. Who we are

1.1 PCP Claims Experts is a trading style of Evans Hughes Ltd, incorporated in England & Wales (Company number 12573301). Evans Hughes Ltd is authorised and regulated by the Financial Conduct Authority in relation to regulated claims management activities (FRN: 713027). We are registered with the Information Commissioner’s Office (ZA132396).

1.2 PCP Claims Experts acts only as an introducer to FCA-authorised Claims Management Companies (CMC), such as Consultation Claims Limited. We do not handle, manage, or make decisions about your claim.

1.3 You can contact us at:

- Email: [email protected]

- Postal: Evans Hughes Ltd, 128 City Road, London, United Kingdom EC1V 2NX

2. Purpose of this policy

2.1 This policy explains how we collect, use, and protect your personal information. By using our services, you agree to this policy.

2.2 This policy only covers information collected by PCP Claims Experts. The CMC you are introduced to (e.g., Consultation Claims Limited) will have its own privacy policy covering your claim data.

3. Changes to this policy

3.1 We may update this policy from time to time. Please review it whenever you visit our website. Continued use of our services constitutes acceptance of any changes.

4. Information we collect

4.1 We may collect the following information from you:

- Full name, date of birth, job title, profession

- Contact information (email, phone number, address)

- Financial information relevant to your claim (e.g., agreement numbers, credit/lending history)

- Technical information automatically collected when you use our website (IP address, browser type, operating system, referral URLs, activity on the website)

4.2 We collect this information:

- Directly from you when you submit forms or contact us

- Automatically when you visit our website via cookies and tracking technologies

5. Legal basis for processing

5.1 We process your personal information because it is necessary to provide our introducer service, and/or because you have given your consent.

5.2 Technical and automated data collected when you browse our website is processed under our legitimate interests to improve our website, monitor traffic, and prevent fraud.

6. Cookies and tracking

6.1 Our website uses cookies and other tracking technologies to enhance functionality and improve user experience.

6.2 Types of cookies used:

- Session cookies: Temporary, used to track your actions within a session

- Persistent cookies: Stored for longer periods to remember preferences

- Google Analytics cookies: Used to track anonymised website usage; you can opt out via Google Analytics opt-out

- Cookie consent cookies: Remember your preference for accepting cookies

6.3 You may block or delete cookies via your browser settings, but some website functionality may be limited.

7. How we use your information

7.1 To introduce you to FCA-authorised CMCs, such as Consultation Claims Limited.

7.2 To communicate with you about our services.

7.3 To prevent fraud and abuse, monitor website usage, and improve our services.

7.4 We do not sell your information to third parties.

8. How long we keep your data

8.1 We retain your personal information for up to 6 years after your last interaction with us, or as required for legal, tax, or regulatory reasons.

8.2 The CMC you are introduced to may retain your claim-related data for a different period.

9. Sharing your information

9.1 We share your personal information only to provide our introducer service:

- With Consultation Claims Limited, who will act as the data controller for your claim:

- Email: [email protected]

- Postal: First Floor, 8 Princes Parade, Liverpool, L3 1DL

9.2 With service providers who assist PCP Claims Experts in operating the website or sending communications.

9.3 With regulatory authorities, law enforcement, or in connection with a business sale or merger, as required by law.

10. Transfers outside the EU

10.1 Data collected by PCP Claims Experts is stored within the EU.

10.2 Some technical data (e.g., via our webhost GoDaddy) may be transferred to the US under the EU-US Privacy Shield Framework, which provides safeguards for personal data.

11. Your rights

11.1 You have the right to:

- Access, rectify, or delete your personal data

- Restrict or object to its processing

- Request data portability

11.2 You may withdraw consent for PCP Claims Experts to process your information at any time. Note that this does not cancel any claim already submitted to Consultation Claims Limited.

11.3 If you have a complaint, contact us at [email protected]. You may also contact the ICO:

- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

- Helpline: 0303 123 1113