A PCP finance claim is made by consumers who have encountered problems with their Personal Contract Purchase agreements. This is a popular car finance option involving upfront and monthly payments, along with a final ‘balloon’ payment.

You may be eligible to claim if your agreement was signed within the past 10 years, especially if it involved mis-selling, unfair contract terms, inadequate affordability checks, or disputed fees. These claims seek compensation for financial loss caused by misleading or unfair practices within the PCP agreement.

A Hire Purchase (HP) claim is brought against finance providers or car dealerships over concerns related to an HP agreement — a financing method involving fixed monthly payments without a final balloon payment, unlike PCP deals. While often used by business customers, HP agreements are also common for personal use. If you entered into an HP agreement within the last 10 years, you could be eligible to claim.

Common grounds include mis-selling, unfair contract terms, insufficient affordability checks, or disputes over the quality of the vehicle. These claims aim to resolve such issues and recover compensation for any unfair treatment or misrepresentation experienced.

If you entered into a PCP or HP agreement for car finance in the UK between 2007 - 2021 and suspect that the agreement was mis-sold, you could be entitled to make a PCP claim.

Mis-selling can happen in several ways — such as not being clearly informed about all associated costs, misunderstanding the financial commitment, or being offered a finance product that didn’t match your financial circumstances.

Common signs of mis-selling include a lack of transparency around the contract terms, final balloon payment, early termination fees, or the consequences of exceeding the mileage limit.

If you were pressured into signing or not given the opportunity to consider other available options, you may also qualify. Reviewing your agreement and seeking advice from our PCP claims experts can help you determine if you’re eligible to claim compensation, simply hit the "Find My Agreement" button below to get started.

Resolution times can vary but lenders must respond within eight weeks!

If the issue is escalated to the Financial Ombudsman Service (FOS), it may take longer. The timeline depends on your individual case and lender cooperation and starts with a 30 second call with one of our specialist case handlers who after confirming your details will begin working on your claim.

No. We can request necessary information from your lender or broker to verify whether discretionary commissions were involved in your agreement.

If successful, you may be eligible for thousands in compensation. The exact amount will depend on the specifics of your case and the extent of the mis-selling.

Your case handler will use their expertise and experience in dealing with lenders and as a result can navigate the complexities more efficiently, aiming to achieve a quicker and more favourable resolution for your mis-sold PCP claim.

If your lender rejects your claim, you can escalate the matter to the Financial Ombudsman Service for an independent review.

Simply submitting a PCP claim does not directly affect your credit rating.

In some cases however, your credit report may be updated if the outcome of the claim results in corrections (such as the removal of unfair charges or a change in the account status).

At PCP Claims Experts, we manage your claim with care and precision, ensuring your financial standing is protected throughout the process. Our team liaises directly with lenders to ensure that any necessary updates made after a successful claim are accurate and fair, without negatively affecting your credit profile.

We are committed not only to helping you secure the compensation you may be entitled to, but also to safeguarding your financial wellbeing every step of the way.